Job Location: Rochester, NY

Job Title: Director of Security

Institution: The Strong

About the Institution: The Strong is one of the largest history museums in the United States and one of the leading museums serving families with highly interactive exhibits and programs. The Strong houses the world’s largest and most comprehensive collection of historical materials related to play.

Job Description: The Strong, as one of the most popular family attractions in upstate New York and places the highest priority on providing a safe and welcoming environment to all who visit. The director of security is responsible for planning, directing, and coordinating all activities relating to 24/7 protection and security of museum assets, including the museum facility, parking structure, collections, employees, guests, and others. The director of security directs and oversees all members of the security team and creates and facilitates new hire and annual trainings related to identifying potential security concerns, building evacuation procedures, and other relevant security-related topics.

This position requires a quality- and customer-oriented leader with experience planning, directing, or coordinating activities relating to the safety and security of people and protection of property.

Essential Duties:

• Develop, lead and monitor the effectiveness of the museum’s security program to reduce liability and mitigate risk. Plan, direct and coordinate all activities relating to the protection and security of people first- employees and guests, and things second- the museum building, parking garage and collections through continuous monitoring of the interior and exterior of the museum building and parking garage to observe, identify, and address potential risks and undesirable conditions.
• Actively create and maintain effective working relationships with neighborhood partners, emergency personnel and security professional organizations to maintain an awareness of trends and threats and consider adjustments to processes and procedures as appropriate. 
• Oversee the operation of the Evolv weapons detection system and train staff on its use.  Establish and maintain processes and procedures for addressing guest concerns and serve as the liaison to the vendor for troubleshooting and maintenance purposes. 
• Ensure that the security function is staffed appropriately to meet the operational needs of the museum.  Actively participate in the hiring and on-boarding processes and oversee initial and on-going training of officers to ensure they are appropriately prepared to proactively identify and resolve security concerns.  Evaluate staff performance and, together with the vice president for guest services and security, address deficiencies, coach for improvement, and manage the disciplinary action process. 
• Direct and lead investigations of accidents, theft, property loss, and related activities. Prepare, review, and maintain all security daily reports, files, and other related documentation. Collaborate with the senior director of facilities and safety and/ or the assistant vice president for exhibits to analyze the cause of workplace accidents and injuries and develop and implement responses to prevent future incidents.
• Lead the emergency management team to include maintenance of a current emergency response plan, coordination of regular team meetings to review current issues and trends as well as periodic  situational trainings/ table-top exercises to enhance team response skills to a variety of emergency situations.
• Together with the Director of Guest Services, manage officer scheduling, including adjustments for time off and museum events as well as ongoing modifications due to call offs and other unanticipated scheduling needs. 
• Develop, maintain, and deliver classroom-style museum security training for new hires as well as an annual refresher training for current staff.  Coordinate fire/ life safety drills for staff of various types on a periodic basis.  Monitor staff compliance with established procedures during the drill and administer a post-drill survey to identify potential changes based on participant feedback.
• Prepare and manage the annual security budget, maintain financial records, and review monthly financial reports. Order supplies and equipment as needed and in keeping within the team’s budget.
• Oversee the successful operation of the staff two-way radios including ordering and repair of equipment, establishment of processes and training officers on the proper response to individual “codes”. 
• Maintain current, working knowledge of all building security systems to include existing access control, security electronic monitoring, and CCTV systems. Oversee the administration of staff and visitor access control through the badge systems.  In conjunction with the director of technology, coordinate maintenance and upgrades to the system as needed and appropriate. 
• Create and maintain security manuals and equipment tutorials.
• Take initiative to identify problems and communicate with team members, superiors, and staff from other teams to find solutions and improve efficiency and quality of processes and services. Publicly support team decisions, even if they conflict with personal opinions.
• In conjunction with the assistant vice president for education and public programs, establish the appropriate security protocols and processes for Woodbury School to have a visible security presence during students’ daily arrival and dismissal and to plan for emergency situations.
• Ability to work evenings, nights, and weekends as necessary.

• Bachelor’s degree in business administration, criminal justice, law enforcement, or closely related field.
• Five-seven years of related experience, with at least three years’ supervisory experience, at a corporate facility or public venue preferred.
• Experience accurately preparing and maintaining records, files, and reports.
• Working knowledge of security and fire/life safety systems.
• Possession of a valid New York State driver’s license.
• Possession of a valid New York State security guard license.
• Possession of or ability to obtain a valid New York State security guard instructor license.
• Possession of or ability to obtain a valid American Red Cross instructor certification for basic CPR/AED/First Aid training for children and adults.
• Must be able to complete NARCAN training.
• Considerable tact, excellent listening skills, a high degree of diplomacy and maturity, and the ability to balance empathy and objectivity.
• Displays willingness to make decisions and exhibits sound and accurate judgment.
• Excellent training skills and ability to plan, coordinate, and oversee the work of others.
• Strong problem-solving skills and ability to multi-task and work with competing deadlines and varying priorities without compromising attention to detail or quality of work 

This Position is: In-Person

Position Type: Full-Time

Salary Range: $60,000-70,000 annually

Salary Type: Exempt

Benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid time off, Contribution to Retirement Plan, Short- and long-term disability insurance; accident insurance; specified disease insurance; paid holidays