Job Location: Hammondsport, NY

Job Title: Guest Services Manager

Institution: Glenn H. Curtiss Museum

About the Institution:  The Glenn H. Curtiss Museum is an educational and cultural institution that collects, preserves, and interprets transportation modes and regional history, and celebrates the innovations and accomplishments of Glenn Hammond Curtiss.  The museum regularly works with premier museum institutions such as the Smithsonian National Air and Space Museum, the Henry Ford Museum, and Cornell University.

Museum Mission Statement: The Glenn H. Curtiss Museum is an educational and cultural institution that collects, preserves, and interprets transportation modes and regional history, and celebrates the innovations and accomplishments of Glenn Hammond Curtiss.

Job Description:

Position Description:
Under the supervision of the Executive Director, the Guest Services Manager supervises all aspects of daily front-end Museum operations to promote positive visitor experiences, including operations of the Glenn H. Curtiss Museum Store. This position’s key reasonability is to create a dynamic and inviting atmosphere of the museum helping to ensure that guests are greeted with a warm and welcoming environment from the beginning to the end of their visit.  This is done through day-to-day management of a fast-paced work environment including customer service, inventory management, merchandising, scheduling, training, program reports, and budget monitoring. This position acts as a buyer for the Museum store, maintaining inventory flow, and managing pricing.

Key Responsibilities:

• Ensures appropriate coverage of the front desk, including weekends, holidays, and evening events.
• Schedule visiting service staff on a daily and seasonal basis, and prepare regular informational memos to inform and guide staff of upcoming events, training, etc.
• Works collaboratively across departments to implement visitor surveys and effectively trains staff to execute these tools.
• Assists the Executive Director in creating sales campaigns and membership initiatives.
• Assists the Executive Director in developing a branded line of items for the museum.
• Develop vendor contacts, inventory tracking, and reporting.
• Trains visitor services staff in membership sales strategies and incorporates membership into their guest services responsibilities, such as promoting to all visitors.
• Tracks and reports monthly visitations.
• Respond to visitor questions, on-site and online, and over the phone promptly and is a source of accurate and reliable information.
• Provide event staffing for events and coordinate with the facility manager for evening rentals and special events.
• Serves as birthday host and rental host.
• Assists Executive Director special event planning.
• Assists the Executive Director with the museum’s social media posts, campaigns, and event creations.
• Manage budgets, maintain statistical and financial records, set sales targets, and maximize profitability.
• Prepare promotional materials and displays, promote, and expand online sales activity.
• Oversee the computerized point-of-sale system.
• Handle a variety of reception and reservation tasks. Responsible for cash handling, reporting systems, and deposits, as well as all opening and closing procedures.
• Must also work the front desk.

• Excellent communication and sales skills
• Ability to analyze and forecast sales, revenue, expenses, and return on investments.
• Demonstrated use of inventory control and merchandising skills
• Knowledge of computerized systems for retail operations
• Prior experience supervising sales staff or volunteers

Education and Experience:

• Preferred Bachelor’s degree with one to 2 years of related experience and/or training; or equivalent combination of education and experience.
• 2+ years of professional supervisory experience with working knowledge of workplace regulations in the standard of supervisory procedures and techniques
• Knowledge of Microsoft Office suite, Quickbooks, and experience with point-of-sale systems required.

This Position is: In-Person

Position Type: Full-Time

Salary Range: $17.00 - $18.00/hr

Salary Type: Non-Exempt

Benefits: Paid time off

How to Apply: Email CV and Cover Letter to Carol Anne Adams, Executive Director Director@curtissmuseum.org 

Job Closing Date: 4/19/2024