Job Location: 1010 State Route 17M, Monroe, NY

Job Title: Visitor Services Manager

Institution: Museum Village of Old Smith's Clove

About the Institution: For 73 years, Museum Village of Old Smith’s Clove has served the greater Hudson Valley and beyond, preserving and presenting our shared history. The late 19th Century was a pivotal time for our country from rapidly developing industry to the fight for suffrage, from racial and gender equality to stresses caused by rapid technology change. In our twenty-four buildings situated around a village green along with our collection of over 27,000 artifacts, we strive to bring this important period alive for our visitors.

Job Description: The Visitor Services Manager collaborates across the institution to ensure that all visitors are met with an inviting and dynamic first impression of the museum and leave equipped to engage more deeply with the museum on multiple levels. This position is central to the advancement of audience loyalty, encouraging membership sales, and attracting both new and repeat visitors through close collaboration with all departments. The role encompasses the operation of the full site, training of staff and volunteers; the continual enhancement of a museum-wide commitment to a visitor-centered experience; and volunteer recruitment and program development.

Key Responsibilities:
Managerial Duties

• Creates a welcoming, friendly, and professional Museum environment and serves as an advocate and representative for the Museum in the community by promoting its resources, programs, and services;
• Works with supervisor to adapt and streamline the operation, organization, and duties of the Visitor Services Department to meet the needs of the Museum and its visitors;
• Coordinates and leads staff training. Supervises, develops, and evaluates VS staff;
• Works collaboratively with other departments to implement visitor surveys and trains staff to execute these tools;
• Manages VS staff schedule and ensures appropriate coverage;
• Maintains an efficient and secure cash-handling system for the VS desk and Museum Shop;
• Evaluates current processes, makes changes, or develops new processes as needed to align with the needs of the museum visitor, museum mission, and strategic plan.
• Other duties as assigned.

• Orders, manages, and tracks inventory and sales with responsibility for pricing and profitability;
• Create sale campaigns, member incentives, etc. to promote sales;
• Responsible for the visual appeal, cleanliness, and organization of merchandise;
• Develops branded line of items, develops vendor contacts, inventory tracking, reporting, and vendor payments;
• Trains VS staff in sales strategies and incorporating the Shop into their guest services responsibilities.

• Understands and applies protocols concerning retail operations, admissions fees, membership sales, the Museum’s phone system, and the handling of cash;
• Trains VS staff in Membership sales strategies and incorporating Membership into their guest services responsibilities with support from the Development Department;
• Tracks and reports monthly visitation, public program attendance, and facilities rental numbers to Executive Director;
• Responds to visitor questions (on-site, on-line, and over the phone) in a timely manner and is a source of accurate and reliable information.

• Ability to work a flexible schedule, including evenings, weekends, holidays, and in critical situations as required, as well as the character to be punctual and reliable;
• Excellent interpersonal and management skills, combined with a team player approach including a demonstrated ability to collaborate with volunteers and colleagues;
• Strong organizational skills and the ability to work independently and perform multiple tasks simultaneously without close supervision;
• Ability to prepare budgets and reports for management and the board;
• Effective oral and written communication skills (Spanish language skills a plus);
• A high level of energy, with a willingness to develop and execute visitor services initiatives;
• 2+ years of experience in a retail environment;
• 2+ years of professional supervisory experience with a working knowledge of workplace regulations and standard supervisory procedures and techniques;
• Proficiency in computers, data management and point of sales systems, as well as proficiency with MS Office (Outlook, Word and Excel) and Google Suite. Experience in web-based applications, social media (Facebook, Twitter, Instagram);
• Bachelor’s degree in appropriate area of specialization with an interest in art and history a plus.

This Position is: In-Person

Position Type: Part-Time

Salary Range: $17 - $19 hr

Salary Type: Non-Exempt

Benefits: N/A

How to Apply: To apply, please send current resume, cover letter, and professional references to: VISITOR SERVICES MANAGER SEARCH, Attn: Jamie Robinson, Executive Director, Museum Village, 1010 Rt 17M, Monroe, NY 10950 or via email to director@museumvillage.org.