Job Location: 1395 Planting Fields Road, Oyster Bay, NY 11771

Job Title: Guest Services Associate 

Institution: Planting Fields Foundation

About the Institution:

Planting Fields Foundation strives to preserve and make relevant to all audiences the heritage of Planting Fields, an early 20th century 409-acre estate, designed as an integrated composition of the built and natural world. Founded in 1952 by William R. Coe, the Foundation is a not-for- profit public educational foundation chartered by the New York State Board of Regents and tax exempt under the status for a 501C3 organization. Located in Oyster Bay, New York and originally landscaped by the Olmsted Brothers of Brookline, Massachusetts, the Arboretum grounds feature 409 acres of greenhouses, rolling lawns, formal gardens, woodland paths and outstanding plant collections. The original historic estate buildings remain intact including Coe Hall, a 65-room Tudor Revival mansion designed by Walker & Gillette. The interior of the house is a showcase of artistry and craftsmanship and features a distinctly American aesthetic through original ironwork commissions by Samuel Yellin and murals painted by artists Robert Winthrop Chanler and Everett Shinn. Planting Fields is included in the National Register of Historic Places. Learn more at www.plantingfields.org

Job Description:

Duties + Responsibilities

• Be a welcoming and informative ambassador of Planting Fields and its mission.
• Provide exceptional customer service in a front-facing role and communicate to visitors in a professional and courteous manner.
• Assist visitors with any concern or inquiry regarding the site.
• Remain knowledgeable of programs, special events, exhibitions, and activities to proactively inform guests.
• Manage the Visitor Center and Gift Shop including opening, closing and end of day sales reports.
• Provide sales assistance in Gift Shop, for merchandise, public programs, events, and donations.
• Handle cash and credit card transactions using Altru CRM system for tour tickets and gift shop purchases.
• Check guests in for tours and coordinate with docents to ensure a streamlined experience.
• Assist with other tasks as needed. These may include clerical, event set- up, and board and guest relations.
• Attend monthly meetings with Planting Fields staff

• 2-3 years of strong customer service and retail sales experience.
• Some retail, box office, or cash transaction experience
• Strong communication skills and ability to maintain a professional demeanor, at all times
• Punctual and reliable
• Flexible and adaptable to the ever-changing needs of Planting Fields
• Comfortable working with a diverse public in-person, on the phone, and online
• Proficient in Office 365. Experience with CRM database is a plus!
• Ability to maintain a welcoming environment for all guests
• Availability to work occasional holidays
• Second language ability in Spanish or Mandarin is appreciated

This Position is: In-Person

Position Type: Part-Time

Salary Range: $17/hour

Salary Type: Exempt

Benefits: n/a