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Retail Operations Manager

  • March 24, 2021 1:48 PM
    Message # 10231317

    Position:  Retail Operations Manager                                         March 2021

    Manager: Treasurer                  

    Position Summary: The Retail Operations Manager is responsible for leading the Institute’s retail operations at both the Museum Shop and Campus Store. Under the direction and supervision of the Treasurer, the Retail Operations Manager is a creative, collaborative, and detail-oriented position that includes maintaining and developing a selection of products related to the Munson-Williams-Proctor Museum of Art and its collection and to the PrattMWP College program and its needs. Areas of responsibility include:  merchandise selection, development of custom products, budget preparation and oversight, retail staff hiring/training and inventory and cost control, while supporting the Institute’s mission through earned revenue.

    Our Culture: 

    The Retail Operations Manager will model the values and culture of the organization to colleagues and the public by being welcoming, inclusive, and respectful and will value collaboration across the institution.

    Responsibilities:

    Merchandise sourcing and purchasing                                              38%

    Meet with vendors to evaluate, develop and purchase merchandise.  Ensure availability of merchandise by reviewing inventory levels.  Coordinate all necessary inventories for special exhibitions and other Institute events.  Attend related merchandise trade shows.

    Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales.  Establish retail pricing to achieve maximum earnings potential.  Supervise all merchandise receipt and processing in POS system.  Manage and expand the e-commerce operation.                                   

    Oversee and manage retail operations budget                                 20%

    Establish and achieve targets for retail metrics such as Sales, Cost of Goods, Gross Margin and Net Profit.  Regularly review sales reports, analyze sales trends, making adjustments to inventory and purchases as needed to achieve business goals.  Analyze operating costs.  Assure that cost-effective inventories and product management are maintained.  Schedule payment of expenditures and deposit income.  Plan, schedule and conduct annual physical inventory and reconcile with POS system.                                                           

    Supervisory relations                                                                               12%

    Responsible for properly staffing Retail Operations by hiring, training, developing and evaluating staff performance.   Provide daily supervision of retail operations employees, providing constructive and positive feedback.  Exercise sound managerial feedback and decision making pertaining to employee relations and personnel actions.                                                                                                          

    Marketing                                                                                                     10%

    Responsible for ensuring exceptional quality of visual displays in the Museum Shop and Campus Store.  Collaborate with Museum and School of Art departments and Marketing and Communications team to design and implement advertising campaigns, articles and flyers. 

    Customer Relations                                                                                  10%

    Promote excellence in customer experience across both retail locations.  Develop and maintain productive working relationships with customers, vendors, and Institute staff.        

    Initiate product development for retail locations                              5%

    Meet with staff from Museum division and School division to coordinate with ideas, design, materials, quantity, ethics of development of merchandise from the collection.  Research and contract with vendors for finished product.                                                                                 

    Other Responsibilities                                                                              5%

    Oversee all functions of retail operations in line with policies, ethics, finance, audit and security procedures.  Assess and update policies and procedures as needed.  May perform other responsibilities to ensure productive teamwork                                                                                                             

    Education and Experience:

    This position requires a minimum formal education of Bachelor’s degree and 3 year to 5 years job-related experience in retail management or a relevant combination of education and experience. Background in art, studio art, Museum retail, preferred.  Knowledge of art supplies and materials especially helpful.  Computer literacy in database management, Microsoft and Google expertise, excellent interpersonal skills, demonstrated initiative, and ability to switch roles as necessary as part of a small, dynamic team are essential qualities.  Must posses the ability to work with diverse groups of people, ranging from patrons and visitors, students, parents, faculty and staff.

    Working Environment and Hours:

    The Retail Operations Manager regularly will stand, walk, bend, stoop, reach, sit and may lift and carry merchandising materials.  Typically, this position works Monday through Friday, with evening, weekend, and holiday hours as needed for programming requirements. 

    Munson-Williams-Proctor Arts Institute is an equal opportunity employer.  For more information about the Institute, please visit http://www.mwpai.org

    To Apply:  Send cover letter, resume, and contact information of three professional references to:  Munson-Williams-Proctor Arts Institute, Retail Operations Manager Search, 310 Genesee Street, Utica, New York   13502    hrjobs@mwpai.edu 

    Inquiries 315-797-0000, ext. 2108


The Museum Association of New York strengthens the capacity of New York State’s cultural community by supporting professional standards and organizational development. We provide advocacy, training, and networking opportunities so that museums and museum professionals may better serve their missions and communities.

Museum Association of New York is a 501 (c) 3 nonprofit organization. 

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