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Visitor Services Associate

  • March 31, 2021 10:49 AM
    Message # 10256523

    Olana State Historic Site, the home and studio of eminent Hudson River School painter Frederic Edwin Church, is a historic site administered by the New York State Office of Parks, Recreation and Historic Preservation, Taconic Region. It is a designated National Historic Landmark and one of the most visited sites in the state. The Olana Partnership, a private not-for-profit education corporation, works cooperatively with New York State to inspire the public by preserving and interpreting Olana, Frederic Church’s artistic master work. Our collective vision is a fully restored Olana, vibrant with the activity of students, visitors, scholars and artists; and to be the most widely recognized artist’s home and studio in the world.

    Visitor Services Associates (VSAs) are the frontline of Olana’s visitor engagement team. Based in the Visitor Center, they are the first staff members that visitors encounter and set the tone for the overall visitor experience. VSAs are responsible for explaining tour and ticketing options and availability, completing ticketing and museum shop transactions, taking reservations by phone, tracking sales and reservations, completing end of day tabulations/reports, and providing overall excellent customer service and support. VSAs are also able to assist with parking, greeting and orienting visitors, and tracking demographic data.

    • Commitment must be made for the entire 2021 season, June 12th – October 31st, with required paid training in May with up to 5 additional paid days between these dates on Fridays, Saturdays and Sundays.
    • Must commit to one weekend day for the duration of the season, be flexible with schedules to help cover additional days with colleagues. Some holidays may be required.

    Qualifications:

    • English fluency (spoken and written) required; other language fluency is a plus
    • Must consent to a background check required of all staff and volunteers at Olana
    • Great customer service skills, including the ability to work with a range of individuals from diverse backgrounds; experience in conflict resolution a plus.
    • Ability to use a variety of office equipment including a cash register, credit card terminal, and iPad
    • Must be able to work in a fast-paced environment
    • Ability to work as part of a team and in conjunction with other teams
    • Must be able to interact with public in a professional and courteous manner at all times
    • Professional conduct, appearance, hygiene, and ability to work independently is required
    • Ability to walk on uneven ground, stand for prolonged periods of time, and lift 30 pounds
    • Must be able to comply by all COVID-19 rules and regulations; social distancing, mask wearing, etc.

    To apply - send resume to: vjuliano@olana.org

    Last modified: March 31, 2021 10:52 AM | Joyce Batterton

The Museum Association of New York strengthens the capacity of New York State’s cultural community by supporting professional standards and organizational development. We provide advocacy, training, and networking opportunities so that museums and museum professionals may better serve their missions and communities.

Museum Association of New York is a 501 (c) 3 nonprofit organization. 

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